Our Shipping Promise to You
Whether you’re a dedicated collector in search of a rare Department 56 building, a family starting a new tradition with our Christmas toys and activity sets, or a decorator completing a masterpiece with the perfect angel ornament or lighting system, we treat every order with the care it deserves. Based in the heart of Dallas, we proudly ship joy worldwide, wrapping each item with the same passion we have for the holiday season.
✨Quick Summary: All orders are processed within 1-2 business days. You can then choose between our two reliable shipping options to best suit your needs and timeline.
Shipping Options & Timelines
To provide flexibility and value, we offer two trusted shipping methods. Please note, while we serve globally, delivery to some remote areas in Asia and other select regions may be excluded or require additional arrangements.
| Shipping Method | Cost | Carrier | Estimated Delivery Time After Shipment | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10 – 15 Business Days | Faster, trackable delivery for your most-awaited holiday pieces. |
| Free Shipping | FREE on orders over $50 | EMS | 15 – 25 Business Days | Economical choice for larger orders, like building your Christmas Village or stocking up on ornaments and accessories. |
Delivery times are estimates and may vary slightly based on destination and customs processing. You will receive a tracking notification once your order is on its way!
Order Processing & Tracking
Our team works diligently to carefully pack your themed village buildings, exceptional ornaments, and timeless toys within 1-2 business days of your order. Once your package is handed to our carrier partners, you will receive an email with your tracking number and a link to follow your holiday treasure’s journey right to your doorstep.
Our Return Policy: Your Peace of Mind
We are confident you will love your items as much as we do. However, if something isn’t perfect, we accept returns within 15 days of you receiving the item. Please contact our friendly customer service team at [email protected] to initiate a return. Items must be in original, unused condition with all packaging. (Please note: shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is faulty or incorrect.)
Need Help With Your Order?
Our dedicated team is here to ensure your experience is magical. For any questions about shipping, delivery, or your order:
- Email: [email protected]
- Visit Us Online: countrychristmasus.com
- Find Us At: 3995 Poco Mas Drive, Dallas, US 75202
From our family to yours, thank you for letting us be a part of your holiday traditions. We are honored to help you create heirlooms and spark joy, one carefully delivered package at a time.