Privacy Policy

Welcome to Country Christmas Loft (www.countrychristmasus.com). We are a family-owned business dedicated to bringing joy through heirloom-quality Christmas villages, ornaments, toys, and home decor. Your trust is the cornerstone of our business, and we are committed to protecting your personal information with the same care and attention to detail that we put into curating our festive collections.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us provide a seamless, secure, and magical shopping experience for our global family of collectors and tradition-starters.

• Personal Identification Information: Name, email address, shipping and billing address, phone number.
• Payment Information: When you make a purchase, we process payment via our secure gateway. We do not store full credit card numbers on our servers. We only receive and store limited transaction details (e.g., last four digits, card type) for order processing and customer service.
• Order Information: Details of the products you purchase, such as Department 56 village pieces, Baby’s First Christmas ornaments, or activity sets.
• Account Information: If you create a free account, we store your login details and order history to expedite future purchases.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and how you interact with our site (e.g., through cookies).
• Communication Data: Any correspondence with our customer service team via email.

2. How We Use Your Information

We use your data solely to enhance your experience and fulfill our commitment to you:

• To process and fulfill your orders for Christmas villages, ornaments, and other festive items.
• To communicate with you about your order status, shipping updates, and customer service inquiries.
• To improve our website, product offerings, and customer service based on your interactions.
• To prevent fraud and ensure the security of our website and payment systems, in line with PCI-DSS standards.
• To send you promotional information (only if you have opted in) about new products, collections, or special offers that match your interests as a collector.
• To comply with legal obligations.

3. Sharing and Disclosure of Information

We treat your information as a cherished family secret. We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, credit card gateways), shipping carriers (to deliver your carefully packaged heirlooms), and IT support. These partners are contractually obligated to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, such as a court order.
• Business Transfers: In the event of a merger, sale, or transfer of our family business, your information may be transferred as part of that transaction, with notice provided.

4. Data Storage and Security

Your security and peace of mind are our top priority. We implement robust measures to protect your data:

• All transactions are encrypted using industry-standard SSL technology.
• Our checkout is PCI-DSS compliant, adhering to the strictest standards for handling payment information.
• Personal data is stored on secure servers with limited access.
• While we strive to protect your information, no method of transmission over the Internet is 100% secure. We continuously review and update our security practices.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

As a valued member of our holiday tradition community, you have certain rights regarding your personal data:

• Access & Correction: You can access and update your account information by logging into your account on our website.
• Opt-Out: You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal exceptions. Please contact us to make such a request.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. However, you can control cookie settings through your browser (see below).

We serve customers globally (excluding some remote areas). Regardless of your location, we aim to honor these rights in accordance with applicable laws, including GDPR for European residents and CCPA for California residents.

6. Cookies and Tracking Technologies

Like many online stores, we use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function, such as keeping items in your shopping cart as you browse our collections of ornaments and villages.
• Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve navigation and product displays.
• Preference Cookies: Remember your settings, such as language or region, for a more personalized visit.

You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

Our business is based in Dallas, Texas, USA, but we ship joy to collectors around the world. Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. Our “Baby” and “Christmas toys” collections are intended for purchase by adults creating family traditions.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

©Country Christmas Loft – Bringing Joy with Christmas Villages, Ornaments, Toys, and Home Decor.